Blanco - 2Ship

Blanco

Project Detail

• Branding
• Product
• Design

About this project

Established in 1925, the company is a top-tier brand for kitchen fixtures worldwide. With branches in Europe, North America, and APAC, along with partners, BLANCO operates in about 100 countries, providing tailored products. Besides its HQ in Oberderdingen, Germany, it has production and logistics sites in southwest Germany, UK, Czech Republic, USA, Canada, Australia, and China.

Strategies Employed

Blanco collaborated with 2Ship, a SaaS-based logistics solution, to optimize their warehouse operations. Centralized parcel and pallet carriers in one user interface to make the best shipping decisions throughout the day. Also, through seamless integration with SAP, 2Ship facilitated real-time visibility to the right carrier’s service levels along with also providing centralized communication of shipment details to customers.

Outcome

After integrating 2Ship, Blanco benefited from a streamlined shipping and logistics process in the following ways:

• Provided complete visibility and control to their transportation processes.
• Streamlined the shipping process by having a bidirectional flow of data between 2Ship and SAP and automating the whole process.
• Blanco maintained high customer service by ensuring order information is sent in real-time to customers with real-time tracking.
• Blanco ensured updated details regarding their carrier service levels and negotiated rates captured seamlessly.

Testimonial

At Blanco, our shipping operations underwent a significant transformation with the implementation of 2Ship. Before adopting this platform, we relied heavily on business rules and high-level studies to make shipping decisions. However, this process often led to delays and inefficiencies, as human intervention was required at multiple stages.

2Ship revolutionized our approach by automating decision-making processes, eliminating the need for manual intervention. This not only increased efficiency but also allowed us to diversify our carrier mix effortlessly, a task that was previously challenging to manage.

One of the most impactful changes brought about by 2Ship is the accurate charging of shipping costs, seamlessly integrated with our SAP system. This capability was previously unavailable to us, highlighting the effectiveness of 2Ship in streamlining our operations. Furthermore, the introduction of e-alerts for shipping notifications resulted in a significant reduction in customer service calls, alleviating the burden on our customer service support team by up to 25%. The integration with SAP also facilitated massive automation across our shipping processes, reducing manual workload and increasing overall efficiency. Additionally, accessing key performance indicators (KPIs) of carriers became much easier with 2Ship, enabling us to challenge carriers’ claims of on-time deliveries with confidence.